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UK Deliveries
Next Working Day Delivery – All orders placed before 3pm Monday – Thursday will be sent the same day for Next Day via DPD (To be delivered any time between 7am – 7pm) – Excluding Saturdays, Sundays & Bank Holidays

Next Working Day Delivery 10.30 – All orders placed before 3pm Monday – Thursday will be sent the same day for Next Day 10.30 via DPD (To be delivered between 7am – 10.30am) – Excluding Saturdays, Sundays & Bank Holidays

Next Working Day Delivery 12.00 – All orders placed before 3pm Monday – Thursday will be sent the same day for Next Day 12.00 via DPD (To be delivered between 7am – 12pm) Excluding Saturdays, Sundays & Bank Holidays

All orders placed on Thursday after 3pm will be sent Next Day via DPD (To be delivered Monday between 7am – 7pm) Unless Saturday or Saturday 10.30/12.00 has been selected

Saturday Delivery – All orders placed before 3pm Friday will be sent the same day for Saturday via DPD (To be delivered Saturday between 7am – 7pm)

Saturday Delivery 10.30 – All orders placed before 3pm Friday will be sent the same day for Saturday 10.30am via DPD (To be delivered Saturday between 7am – 10.30am)

Saturday Delivery 12.00 – All orders placed before 3pm Friday will be sent the same day for Saturday 12.00 via DPD (To be delivered Saturday between 7am – 12.00)

Although we do try our best to ensure all parcels are delivered on time, occasionally there may be delays with the courier which is out of our hands, especially at the busier times of the year.

PLEASE NOTE – Due to the nature of our products Refine Group does not recommend leaving in a safe place or with a neighbour. If a safe place or a neighbour is selected Refine Group will not be liable for any missing/damaged items. Refine Group will not be responsible for any changes made by the customer to the courier.

The customer is responsible for their delivery, therefore we do advise being in on the day of delivery

Please be aware if delivery is missed the courier may deliver to the nearest DPD collection point, in some areas DPD will only attempt delivery once before delivering to a DPD collection point

If delivery isn’t completed, Refine Group will not be responsible for any fridge lines

Parcel Protection
We offer Parcel Protection on all parcels for an additional fee of £7. This covers your order when in the hands of the courier. If you purchase Parcel Protection and your parcel is damaged, lost or delayed, Refine Group will replace/refund the goods after any investigation with DPD.

If you choose not to take out Parcel Protection, the customer will need to open an investigation with DPD. This can be a lengthy process, sometimes taking serval weeks, with no guarantee of the full refund. DPD will only insure your parcel up to the value of £100, if Parcel Protection isn’t chosen.

Refine Group highly recommend that customers purchase the additional cover.

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