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FAQ’s

WHAT IS REFINE PHARMA?

Refine Pharma are here to provide your pharmaceutical products and keep you stocked up. Selling some of the best brands known in the industry including prescription products, you can trust us to provide a reliable and convenient service. All our products will provide incredible results, with each product being different to the other. We’re a one stop shop for all your pharmaceutical needs. All our products are created using tried and tested ingredients and methods, only the best for our customers.

WHAT ARE THE BRANDS YOU SELL?

We have some of the leading brands in the pharmaceutical and cosmetic industry including kieyyuel, aliaxin, juvederm and many many more. Browse through our products to find what’s right for you.

WHY SHOULD I BUY THESE PRODUCTS?

The range of products we have on offer are sold at an amazing price and we have a quick turnaround from ordering to delivery. All the products on our website are CE certified and top quality.

My Prescription System

How do I link my account with my prescriber?

Click on the My Account section at the top right of the page. Then Click on the My Prescribers section which can be found on the left-hand side of the page. (The eight section on the list). Here you will see an area to INVITE PRESCRIBER. Fill in your prescriber’s email and press the Submit Button. This will send a message to your prescriber. You can track the progress of your request underneath, in the Outgoing Invites section. It will say Pending. Once your prescriber has confirmed your request the Status will change to Accepted.

How do I add a patient?

There are two areas where you can add a patient. The first area is the Patient Details tab which is the 9th. Section on the left-hand side of the My Account page. This is how you get there. Click on the My Account section at the top right of the page. Then Click on the Patient Details section which can be found on the left-hand side of the page. (The ninth section on the list). The Patient list is a drop-down section containing all your patients. You can also add a new patient by filling in the Patient details section and then pressing the Save Button on the bottom right.

How do I buy an item without a prescription?

Add all your non-prescription items to your basket. Then hover over the basket (top right) and pick checkout. Fill in your billing details if need be. Pay for the items.

How do I buy items on a prescription?

Add all your items to your basket. Then click on the basket (top right). Confirm your method of shipping. Select your patient from the drop-down menu (or add a new patient). Select your prescriber from the drop-down menu. Click the Green Create Prescription Button. Now wait for your prescriber to create the prescription. You can check the status of the prescription by navigating to the My Prescriptions Section. To get here, – click on My Account. Then click the My Prescriptions tab which is on the bottom left of the column of sections. Here you will find your prescriptions. Once your prescription is approved you can go ahead and purchase the items.

I do not have a prescriber; can I still use your website?

Yes, you can buy non-prescription medicine. We may also be able to find you a prescriber if you need one. Just contact the office.

Where are my Prescriptions?

You will find your prescriptions in the My Prescriptions section found on the left-hand side of the page. To get here, click on the My Account. Then click the My Prescriptions tab which is on the bottom left of the column of sections. Here you will find your prescriptions. Once your prescription is approved you can go ahead and purchase the items.

How do I check whether my prescription has been approved by my prescriber and is ready to purchase?

Navigate to the My Prescriptions Tab. Here you will find all your prescriptions. The status of the prescription will be shown here.

Can I have more than one prescriber?

Yes. If your prescriber is registered with Refine Pharma, you can have 2 prescribers. This may increase in the future.

Can I buy items without a prescription?

Yes. If the items are not Prescription Only Medicines (POM).

Which items are POM medicines?

Generally, POM medicines will include any of the botulinum products, e.g., Botox, also things like saline and antibiotics.

Does the website tell me which item is a POM?

Yes. Each item has a legal category. This is usually found under the “Add to Basket” button. If it says POM, then you need a prescription.

Why does the same item cost more when I do not have a prescription?

Prescriptions are exempt from VAT. So, if you have a prescription, the item will be 20% cheaper than if you do not.

I am a Prescriber. Where can I find a list of prescriptions that need approving?

Click on the My Account section on the top right. Now navigate to the left-hand side and click on the My Requests section. Here you will see a list of all your requests. You can click on the status and change it to Pending (or Purchased/Cancelled/All).

Prescription Help Videos

Pharmacy Services

Pharmacy Services are provided by:

The Healthcare and Aesthetic Pharmacy,
1 Guest Street, Leigh,
Greater Manchester,
WN7 2RP,
United Kingdom

GPHC Site Registration number: 9011857
Superintendent Pharmacist: Mr. Mohammed Mohanned Kamal Ahmad
GPHC Registration: 2070498

You can verify our pharmacy by clicking the link below:

https://www.pharmacyregulation.org/registers/pharmacy

You can also verify that our pharmacist is registered by the GPHC below:

https://www.pharmacyregulation.org/registers/pharmacist

We’re here for any other questions.

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